We arrange a meet and greet to discuss your needs and make sure that we are best suited to help you with your pet's requirements. Registration paperwork is sent out for completion and signatures. Once the registration process is complete, bookings can be made either via email, text or phone. We offer REGULAR or BESPOKE booking options. If you select a REGULAR booking schedule, your booking will continue automatically until you cancel the arrangement. This guarantees that you pet always has a scheduled space with us, but it does become your responsibility to cancel or adjust the booking within the cancellation policy. Bespoke bookings are accepted also, but are subject to availability and we may already be full if you leave your bookings to the last moment.

If you need to cancel a booking, please telephone or email us as soon as possible. If your booking is cancelled at short notice and is not covered by the cancellation policy, you may still be charged for your booking. Please ensure that you read and understand our cancellation policy, and ask us if you have any questions.

We are happy to collect keys at the meet and greet, or just before the first day of service. If you do not wish for us to retain a key, a charge is made for future collections and drop offs, or you can bring the key to us before the first day of each booked service period.

You will be invoiced for your booked services at the end of each calendar month. Igoe Dog Walking accepts payment by cash or bank transfer. Bank details can be found at the bottom of each issued invoice.